Souvenir, Inc. respects your privacy. This policy explains what information we collect when you visit getsouvenir.com or use our services, why we use it, and the choices available to you.
Information we collect and why
We may collect information you provide directly, such as your name, email address, account details, support messages, and payment-related information. We may also collect device and browser information, pages viewed, interactions, referring page, approximate location, campaign parameters, cookies, and similar identifiers. We use this information to provide and secure the service, operate accounts and payments, respond to questions, understand site performance, improve the product, prevent abuse, and comply with legal obligations.
Cookies and analytics
We use necessary technologies to make the site work. With your permission where required, we use Google Analytics 4 through Google Tag Manager to understand visits and interactions. You can accept, reject, or customize non-essential cookies through the cookie banner and reopen your choices from the Cookie Settings link.
Sharing, transfers, and retention
We may share information with service providers that help us host, operate, secure, analyze, and support the service, including Framer and Google. Information may be processed in countries other than where you live, using appropriate safeguards where required. We keep personal information only as long as needed for the purposes described here. Our current Google Analytics configuration retains event-level data for 2 months and user-level data for 14 months. We do not sell personal information for money.
Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information, and to withdraw consent. You may also have the right to appeal a decision or contact your local data protection authority. We may need to verify your identity before completing a request.
Contact us
Questions or privacy requests can be sent to contact@getsouvenir.com. We may update this policy as our service or legal requirements change and will revise the effective date when we do.