Cookie and Tracking Disclosure Policy

1. What Are Cookies

Cookies are small text files stored on your device. Similar technologies include web beacons, pixels, local storage, and session storage.

2. Types of Cookies We Use

Category — Purpose — Examples — Duration

Strictly Necessary — Essential for platform function. Cannot be disabled. — Auth0 session tokens, CSRF protection, load balancing — Session or up to 30 days

Functional — Remember preferences and settings. — Language, model defaults, theme — Up to 12 months

Analytics — Understand how users interact with Services. — Mixpanel, Google Analytics — Up to 24 months

Performance — Monitor speed and reliability. — Error tracking, page load timing — Up to 12 months

We do not use advertising or behavioral targeting cookies.

3. Third-Party Sharing

• LLM and AI Service Providers — for model routing and processing

• Auth0 — for authentication and session management

• Mixpanel, Google Analytics — aggregated usage insights

• AWS — hosting and infrastructure

• Stripe — payment processing including UPI Autopay

We do not sell or share personal data for advertising.

4. Consent

We display an opt-in cookie consent banner to all users. Non-essential cookies do not activate until you consent. Manage preferences via the banner, footer link, or browser settings.

5. Your Rights

USA (CCPA/CPRA): Right to know, delete, opt out. Contact info@getsouvenir.com.

Canada (PIPEDA): Meaningful consent required. Withdraw anytime via info@getsouvenir.com.

India (DPDP Act): Data Principal rights preserved. Contact info@getsouvenir.com.

6. Retention

Data Type — Retention

Session cookies — Deleted on logout/close

Functional cookies — Up to 12 months

Analytics data — Up to 24 months

7. Changes

14 days’ notice for material changes.

8. Contact

Company: Souvenir, Inc.

Address: 211 28th Street, Des Moines, IA 50312

Email: info@getsouvenir.com

Website: getsouvenir.com